This Privacy Policy describes how KLYRA ("KLYRA", "we", "us", or "our"), operated by Unreal-Studios, collects, uses, stores, and shares information when you use:
- our website at https://myklyra.com;
- the Klyra mobile application for Android (
com.unreal.klyra, the "App").
By using our website or App, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information we collect
We collect information in the following categories:
Account and profile information
- Name, email address, and password (when you register or sign in).
- Shipping and billing address, phone number (when you checkout or save an address).
- Order history linked to your account.
Order and payment information
- Products ordered, sizes, quantities, prices, discounts, and order status.
- Payment method selected (for example, cash on delivery or online payment). Online card/UPI payments are processed by Razorpay; we do not store full card numbers on our servers.
- Referral codes, wallet balance, and promotional credits where applicable.
App and device data
- Data stored locally on your device, such as wishlist items, recently viewed products, cart contents, theme preferences, and onboarding status.
- Push notification token (Firebase Cloud Messaging) if you enable notifications for drops, orders, or wishlist alerts.
- Photos you choose to upload (for example, when submitting a product review from your gallery). We only access photos you explicitly select.
- Basic device and app information needed to operate the App (such as app version and operating system version) when required for support, security, or payment processing.
Communications and marketing
- Email address if you subscribe to drop alerts or our newsletter.
- Messages you send to our support team.
Website usage
- Standard server and hosting logs (such as IP address, browser type, pages visited, and timestamps) collected by our hosting provider to deliver and secure the website.
- Cookies or similar technologies used for session management and site preferences.
2. How we use your information
We use the information we collect to:
- Create and manage your account and sync it between the App and website.
- Process orders, payments, shipping, returns, and customer support requests.
- Send transactional messages (order updates, account notices).
- Send marketing or drop alerts only if you have opted in. You can unsubscribe at any time.
- Operate referral and wallet features.
- Improve, secure, and troubleshoot our website and App.
- Comply with legal obligations and prevent fraud or abuse.
3. How we share information
We do not sell your personal information. We share data only with trusted service providers who help us run KLYRA, including:
- WooCommerce / WordPress — order, account, and product data on our commerce backend.
- Razorpay — payment processing for online checkout.
- Google Firebase — push notification delivery (Firebase Cloud Messaging).
- Vercel — website hosting and content delivery.
- Shipping and logistics partners — name, address, and phone number needed to deliver your order.
We may also disclose information if required by law, court order, or to protect the rights, safety, and security of KLYRA, our users, or others.
4. Data retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and account records may be retained as required for tax, accounting, and commerce regulations.
5. Your choices and rights
- Account access and updates: You can view and update profile details in the App or on the website when signed in.
- Notifications: You can disable push notifications in your device settings or in the App.
- Marketing: Unsubscribe from marketing emails using the link in any promotional message or contact us.
- Deletion requests: Email us to request deletion of your account and associated personal data, subject to legal retention requirements.
- Local app data: You can clear local App data by uninstalling the App or clearing app storage in your device settings.
Depending on your location, you may have additional privacy rights under applicable law. To exercise them, contact us using the details below.
6. Security
We use reasonable technical and organizational measures to protect personal information, including HTTPS encryption for website traffic and secure payment processing through Razorpay. No method of transmission or storage is 100% secure.
7. Children's privacy
KLYRA is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
8. International transfers
KLYRA operates from India with global operations. Your information may be processed in India or other countries where our service providers operate. We take steps to protect your data in line with this policy.
9. Third-party links
Our website and App may link to third-party sites or services (such as Instagram or payment apps). Their privacy practices are governed by their own policies, not this one.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of KLYRA after changes means you accept the updated policy.
11. Contact us
For privacy questions, data access, or deletion requests, contact:
- Email: support@myklyra.com
- Developer: Unreal-Studios
- App: Klyra — Shopping App (com.unreal.klyra)
- Website: https://myklyra.com
- Srinagar, India · Global operations Istanbul, Türkiye