Effective Date: [Insert Date]
At Klyra, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, our refund and returns policy applies.
1. Return Eligibility
- Returns are accepted within 7 days of delivery. After 7 days, we cannot offer a refund or exchange.
- Items must be unused, in original condition, and in their original packaging.
- Certain items cannot be returned, including:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous or flammable materials
- Gift cards, downloadable software, and some health/personal care items
- Partial refunds may be granted for:
- Books, CDs, DVDs, video games, or software that show signs of use or are opened
- Items not in original condition, damaged, or missing parts (unless due to our error)
- Items returned after 30 days
2. How to Return an Item
- You must provide a receipt or proof of purchase.
- Do not send items back to the manufacturer.
- To return your product contact us at: support@klyra.com
- You are responsible for return shipping costs, which are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refunds
- Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- If you haven’t received your refund, check with your bank or credit card company as processing times may vary.
- For assistance, contact us at support@klyra.com.
4. Sale Items
- Regular-priced items are eligible for refunds.
5. Exchanges
- We only replace items if they are defective or damaged.
- To exchange an item, contact us at support@klyra.com
6. Gifts
- Items marked as gifts will receive a gift credit for the value of the return once received.
- If the gift was not shipped directly to you, the refund will be issued to the original gift giver.
7. Contact Us
If you have any questions about refunds, returns, or exchanges, contact us at:
Email: support@klyra.com